HOT INBOUND PROCESS ~ FUTURE LINKERS

HOT INBOUND PROCESS ~ FUTURE LINKERS

                                                                                    VONAGE

   Hourly based B2B
Telecom Inbound & Outbound Telecom Process:

·         Sales
Group (call center)  signs with Master Agent (MA) based out of Illinois.

·         B2B
dialing list is provided by MA.

·         Inbound
Calls are provided by MA.

·         US
and Canada territory is available to call in.

·         Business
Customers get 50% discount on their monthly bills.

·         Call
Center has to call Business Customers (Small & Mid-Sized Businesses) and
convert them to Vonage.

·         Call
Center convinces the Customer and then emails a quote to the customer:

o   Call Center does not enter any
Billing Information on the quote.

o   Master Agent sends out an
implementation link to the customer and follows up to ensure that they sign off
on it.

·         Minimum Hourly Payout is $10 per hour subject to quality
based conversions of

minimum 2 lines per agent per
day.

·        
Payments start in the third week based on Weekly
Hourly Performance

Calculation & Review.

o  Weekly payments thereafter.

·        
Bonus payouts of up to $7 per hour per seat when
Center exceeds Weekly

Conversion Targets

·         No
Long Term Contracts Required / No Set Up Fees  / No Cancellation Fees.

Vonage Plans offered by Master
Agent are 25% cheaper than what is offered on Vonage Website:

1)     
Main Line $39.99.

2)     
Each Additional Line $29.99.

3)     
On an average, every agent converts 3-4 lines net PER DAY.

4)     
Free Phone Per line (PolyCom VVX300, view images here and documentation here VVX-300-310).

5)     
Soft Phones also available for Business Customers with CRM Plugins like
SalesForce& Sugar CRM.

6)     
No Monthly Contract.

7)     
No Cancellation Fee.

8)     
We can port ALL NUMBERS whether US or Canada.

9)     
The service works on Internet but can also workout with Internet Line
using WiFi Router.

10) 
All servicing, installation, shipment by Vonage directly to Business
Customer.

11) 
First Month’s Service is usually FREE to Customers (5 Lines & Above).

Feel free to visit our REFERENCE
CENTER in Hyderabad before signing up.

Three Years Contract with MA for this program renewed
every 12 months.

We have one
reference center in Hyderabad that is already dialing on two of our
processes with 52 agents currently. They are getting regular payments
from last 5 months from US Clients. You can visit them to check for
yourself the authenticity of the projects we offer.

Regards,

Kevin Carter

Mobile No: 8220573165

Chennai, India

Bahamas Cruise-n-Stay (Hoilday Package) HOURLY BASED

E6: Bahamas Cruise-n-Stay

Here is a 5 Day/ 4 night Bahamas Cruise-n-Stay Vacation - First you take an Overnight Cruise to Freeport and then stay “On Island” for 2 nights then on fourth night get back onboard for your overnight return cruise back to Palm Beach, FL.

From the Port of Palm Beach you’ll take the From the Port of Palm Beach you’ll take the cruise ship: cruise ship: Grand Celebration Grand Celebration for an overnight for an overnight cruise to Freeport for only about $240 per person. cruise to Freeport for only about $240 per person.

[Be sure to check the cruise lines website (www.GrandCelebratio [Be sure to check the cruise lines website (www.GrandCelebration.com) for n.com) for their current sailing schedule their current sailing schedule - They sail every other day) and plan your vaca- They sail every other day) and plan your vaca-tion accordingly.] You will stay on the ship for 2 nights tion accordingly.] You will stay on the ship for 2 nights-the first and fourth the first and fourth night) and stay on island for the middle 2 nights at the: night) and stay on island for the middle 2 nights at the: Island Palms Marina Island Palms Marina Villas In a 1 Bedroom Unit 1 Bedroom Unit for a total vacation stay for a total vacation stay of 5 days (4 nights) of 5 days (4 nights) Or - If you want more time “On Island” If you want more time “On Island” - How about 3 nights “on island”: How about 3 nights “on island”:

To get to Freeport in a couple of hours instead of over To get to Freeport in a couple of hours instead of over night take the night take the Balearia Bahamas Express Ferry

(www.FerryExpress.com) ever (www.FerryExpress.com) every Tue, Fri & Sun morning y Tue, Fri & Sun morning from Port Everglades in Ft. Lauderdale. You can then from Port Everglades in Ft. Lauderdale. You can then stay for 3 nights on island at the Island Palms Marina stay for 3 nights on island at the Island Palms Marina Villas as the guest of the resort Villas as the guest of the resort. NOTE: Be sure to NOTE: Be sure to check the ferry’s website for current sail dates as dur- check the ferry’s website for current sail dates as dur-ing much of the year, to take advantage of the full 3 ing much of the year, to take advantage of the full 3nights on island stay, you will have to take the TUES nights on island stay, you will have to take the TUES sailing as the other sailings only have 2 nights between sailing as the other sailings only have 2 nights between sailings. (Or you can fly home directly from Freeport sailings. (Or you can fly home directly from Freeport and stay the full 3 nights.) ll 3 nights.)

No matter how you get there, you will stay at the No matter how you get there, you will stay at the Island Palms Marina Villas Island Palms Marina Villas - 1 Bedroom Condo 1 Bedroom Condo

LIMITED TIME SPECIAL: For that Ultimate Vacation - You can combine this Bahamas Cruise-n-Stay vacation with your 5 Day Orlando

Stay! Just fax Coupon E1 with this E6 coupon. Or you can fly directly from Orlando to Freeport and save the drive, port parking and cruise costs and we’ll make your on island stay 3 nights! Just put a note with your requests and well book it accordingly.

This is a lovely project that pays centers $7.00 per hour subject to hot transfer of 1 lead per hour per agent.

Note: We have one reference center in Hyderabad that is already dialing on two of our processes with 52 agents currently. They are getting regular payments from last 5 months from US Clients. You can visit them to check for yourself the authenticity of the projects we offer.

 If you would need any more clarification, I would be glad to help you with the same.

Regards,
Kevin Carter
Mobile#:8220573165

BACK-END PROJECT (NON_VOICE)

THIS IS PURE BACK-END PROJECT WITH NO CALLING
WHAT-SO-EVER.

The Job Description is Simple.

Your agents have to listen to voice files and calibrate them using a set of fixed

parameters (simple tick boxes, yes and no boxes, etc).

Your Call Center already has Bandwidth that is wasted in the Day Time.

This process makes you that extra amount of almost Rs 12,400 Per Seat Per

Week…!!

Here is the PROCESS BRIEF ONCE AGAIN:

 The training is done in the US Time (Night Time).

 After Go-Live you can run this process in Day-Time IST and also 24x7 in your office.

 We need 20 agents per shift.

1.      We urgently require Centers for US Quality Control Process for our Direct US Client.

a.       The process requires the Quality Agents to listen to & calibrate customer

calls made to the Client’s Customer Service Dept.

b.      All calibration parameters are given by the Client and your team is also

trained on what needs to be done from start to end.

c.       All calls calibrated by the agents in Week-1 will be paid for on Friday of

Week-2 by the Client directly in USD. Clear Weekly Payments in USD.

2.      All payments are made directly by the Client via USD transfer into your accounts on              

WEEKLY BASIS.

3.      We are looking for centers/associates who can work on direct client portal.

4.      You only require computers, excellent internet, good headsets and agents with good  

         listening capabilities.

5.      Only genuinely interested centers please contact us directly with YOUR CENTER          

PROFILE in MS WORD FORMAT.

6.      Payment of USD 200 PER SEAT PER WEEK ($200) VIA PAYPAL IN USD.

7.      20 seats billing is USD 16,000 or INR 9,92,000 PER MONTH (20 seats x 200 USD x 4

weeks x Rs 62 = Rs 9,92,000)

 Very Limited Slots. Only 80 seats left from the initial 200 issued by Client. So please do not
waste time procrastinating.

Note: We have one reference center in Hyderabad that is already dialing on two of our processes with 52 agents currently. They are getting regular payments from last 5 months from US Clients. You can visit them to check for yourself the authenticity of the projects we offer.

 If you would need any more clarification, I would be glad to help you with the same.

Regards,
Kevin Carter
Mobile#:8220573165

HOME SECURITY (offering Inbound & Outbound Appointment ) ~ FUTURE LINKERS

********************HOME SECURITY******************



For the first time we are offering Inbound & Outbound Appointment



SettingProgram as a tie up between the Local CLEC (Telephone  Company) and



theleading Home Security System of USA.



This particular Client has their own Captive Call Centre in Gurgaon.



They want to partner with Call Centers which can handle Inbound & Outbound



appointment setting for their captive center. Hence, our tie-up is with the



US Company and all Centers will be routed through our US Counterpart.



1.     All calling data are provided by the Client.



2.     All Inbound Calls are routed from the Client's Toll-Free to the



       Center.



3.     Payment is every Week, in USD directly to Center's Bank Account.



4.     Payout is $7 Flat subject to Quality and SOW adherence.



5.     We require minimum 8-10 agents in Pilot Phase and maximum 100 agents



       per shift x 2 shifts.



6.     Growth is purely based on quality performance and management of



       inbound leads.



7.     First Shift Timing (IST): 6.30 PM to 3.30 AM



8.     Second Shift Timing (IST): 10.30 PM to 7.30 AM



9.     Working Days Monday to Friday for Two Weeks a Month (alternative



       weeks)



10.    Working Days Monday to Saturday for remaining Two Weeks a Month



We require hardworking centers that are willing to sustain operations on a



flat payout of $7 per seat per hour (subject to quality and SOW adherence)



and have a capacity to grow to at least 100 seats over a period of 4-6



months.



We would also be more than happy to work with a single Unit that can



accommodate up to 200 agents, which meet the Client's requirements, rather



than manage 2-3 difference centers.





Note: We have one reference center in Hyderabad that is already dialing on two of our processes with 52 agents currently. They are getting regular payments from last 5 months from US Clients. You can visit them to check for yourself the authenticity of the projects we offer.



 If you would need any more clarification, I would be glad to help you with the same.







Regards,

Kevin Carter

Mobile#:8220573165

FLIPKART E-COMMERCE VENDOR-PARTNER PROGRAM ~ FUTURE LINKERS

FLIPKART E-COMMERCE VENDOR-PARTNER PROGRAM

Feet on street  – For Seller Onboarding, Flipkart Marketplace

Note: This document is a broad level overview. Detailed document with specifics will be shared in the next stage

What is the Marketplace: Marketplace is a platform which allows sellers to sell their products online thus providing sellers with greater exposure to various buyers. Buyers have the advantage of choosing from a range of products. Marketplace serves as a One Stop trade fair for both the sellers and the buyers.

What is Seller Onboarding:  In order to become active on Flipkart Marketplace, the seller needs to register, upload their relevant documents, list their products, and understand how to work on platform. After successfully completing the above mentioned steps the sellers is ACTIVE. Partner needs to follow/generate leads through on-ground activities. They need to assist sellers at their end in uploading documents, facilitating with cataloging partner and listing their products. This is a high touch model and will require agents to go and meet sellers.

A seller is considered live when the state of seller on flipkart system is marked ACTIVE. 

To go Live with flipkart.com, seller has to go through following stages:

Stage	Action required from seller
Signed up	The seller signs up on seller.flipkart.com with a valid email address
In verification	The seller provides basic details, including category, contact details, pickup address, main selling category.
In registration	The seller has to provide business details in this section for example bank account details, TIN number, TAN number, PAN number.
Registered	Seller has to provide documents and upload the catalogue file. Documents and catalogue file are verified by Flipkart’s internal team. Once catalogue file is verfied, seller has to approve the file and provide stock and pricing information, post which seller is marked ACTIVE on flipkart.com and the seller is now ready to sell.
Live	Only in case the above processes are completed and the seller’s state is ACTIVE, the seller is considered live.

Operating Schedule: The partners would service the sellers as per seller’s convenience within normal working hours. The operating window would be Monday to Saturday from 10 am to 7 pm.

Language of Support: The primary language of support is English. However, Partner should also be able to handle interactions in Hindi/regional lingua as per Seller requirement.

Seller Onboarding Interactions at the Frontline:

Provide proactive end to end support to registered sellers to become Live on Flipkart Marketplace. The on ground activities include (but not limited to):

a.    Explaining Online Marketplace model and business dynamics (opportunity and risks)

b.   Liasoning with VAT consultants to help sellers get VAT registration.

b.    Explaining Flipkart services

c.     Explaining commission details

d.    Handling the seller's queries with respect to online selling and selling on Flipkart

e.    Helping sellers uploading documents, bank account details

f.     Helping sellers create listings on Flipkart Marketplace

g.    Ensuring Catalog support liaison: Photo-shoot and Catalog writing/catalog enrichment through engaging our partners

h.    Training sellers to use the Flipkart platform for daily business including liaison with Flipkart Training Partners to train sellers.

i.   Train sellers on FKMP for listing, order management, payments, returns, cancellation, packaging etc. as per the training modules

j.   Provide support to sellers althrough the activation lifecycle

Output metrics:

Ø  Live sellers count

Target: The output expected is atleast 35 live sellers per consultant per month or a total of 150 live sellers out of 200 leads shared with you. 

Assignment of sellers:

•       Sellers signing up on seller.flipkart.com would be assigned to the partners 

•       Partner can also bring sellers on their own and activate them.

•       Partner will have fixed agreed upon duration to convert and make the seller live after which seller will be removed from the queue.

•       Partners will need to make sure that every seller assigned should be contacted within an agreed upon time.

Training & Capability building: Flipkart will provide trainers on deputation for the pilot batch and will support Vendor for the term of pilot project. Vendor will also conduct assessments of new hires post completion of training and share report with Flipkart upon completion of each batch.

Volumes: Flipkart will share with Partner the pilot term (45 day) forecast. Vendor should plan for staffing basis the forecast + 10% buffer.The number of resources for seller activation would be defined as per the WIP and desired output.

Pilot volume: Flipkart will share 200 seller’s details(in one city) which partner has to work on and convert with the 30 days of pilot. Flipkart will be recommending staffing for this volume, however vendor should take the final decision.

Expected volume for long term: Flipkart Marketplace is looking to  acquire close to 1,00,000 sellers by December 2015 and will be primarily dependent upon seller acquisition through feet on street model. 

Cities in Focus:

For the pilot phase (upto 45 days) we would be running the project in one/two cities depending upon the strength of Vendor. After the pilot phase we wish to expand pan-India and primarily target  cities such as NCR, Mumbai, Bangalore, Kolkata, Coimbatore, Jaipur, Chennai, Surat, Agra, Hyderabad, Lucknow etc (not exhaustive). 

Supervisor Ratios: Vendor will maintain Consultant to TL ratios at 1:30

Tools and Applications: All Seller interactions will be documented through CRM and related tools.  

Reports: Vendor will need to build own capability for generating their reports and sharing with Flipkart as per the defined timelines. Flipkart will support Vendor for the first month to build this capability. Reports need to maintain accuracy at all times.

Consultant Profile: Frontline Consultants profile requirement is as follows: Graduates with at least 12 months experience. Fresh graduates can be hired; however, at least 50% of the Consultant group should have minimum experience of 12 months. Vendor will do own hiring based on the defined competencies in the JD (job description) that will be shared by FK. Vendor will be responsible for background verification of hired consultants.  FK will do a random profile compliance check of candidates hired. 

Quality Monitoring: Seller feedback will be captured by flipkart.com. Flipkart will judge a vendor’s quality performance based on the ratings generated through seller feedback.

Business Process Audit: Flipkart will conduct transactional and business audits of statistically valid sampling, of Vendor’s employees on a weekly basis and will share the findings.

Calibration: Flipkart will conduct weekly calibration session with Vendor’s Quality Analysts and other Supervisors and share findings.

Performance Management:

Flipkart will monitor the daily live count. In addition, Flipkart will conduct Weekly Business Review (WBR), Monthly Business Review (MBR) and Quarterly Business Review (QBR) with Vendor. The WBR review day of the week will be determined by Flipkart and will remain constant except for any business necessity. The dates for the MBR and QBR will be shared a week in advance. The venue for the MBR and QBR could be either at Vendor office location or one of the Flipkart office locations.

Vendor will share quarterly stack ranking of its Consultants with Flipkart, along with plan of action for bottom 5% Consultants

Compliance Audits: Flipkart will conduct quarterly audits of the Vendor’s processes of Flipkart Seller Support Operations and will share findings. Vendor will review the findings and share detailed plan of action with Flipkart within 15 days. All actions identified by Flipkart to be addressed within 1 month of sharing the action plan

Risks: Product, Quality of Sellers, WIP shrinkage, Secondary Partner Underperformance (FSA/Training etc.).

Note: We have one reference center in Hyderabad that is already dialing on two of our processes with 52 agents currently. They are getting regular payments from last 5 months from US Clients. You can visit them to check for yourself the authenticity of the projects we offer.

 If you would need any more clarification, I would be glad to help you with the same. 

Regards,

Kevin Carter

Mobile#:8220573165

INFANT AADHAR ~ FUTURE LINKERS

--------------------------- INFANT AADHAR ---------------------------

Please find the attachment with requirements for INFANT AADHAR

This project is allocated DISTRICT WISE only. 

Please study the same and revert with queries if any: 

Here are brief details:

1) Per District there are an average of 10-12 lakh children in the age group of 0-5 years.

2) This number is ever growing as children are born every day. So the agency will have to tap 

child care associations such Local Municipal Health Care which handle Polio Drop door-to-door 

and have full database of children in the required age-group. The agency will also have to tie up 

with Maternity Homes, Child Nursery School, etc.

3) The Agency does not require AADHAR Kits for this Project. Only Android Tablets with 5 

MB Camera. All operators have to be SIFY certified and these are easily available throughout 

India. Similarly you can get the operator certified for a cost of about Rs 5000 per candidate 

through our Delhi office.

4) Rs 16/- per Aadhar Card issued for a child between 0-5 years + Rs 30 PER CARD PRINTED 

by Agency(Govt Payout) . Invoicing is Monthly and payment is 15-days after Invoice. So billing 

period is 1st to 30th and payment is within 15-days of invoice being raised.

5) Over and above this there is scope for additional earning per card which will be explained 

later at the time of sign up (Base Payout is Rs 16 + Rs 30). Additional payouts result in average 

total earning of up to Rs 110 per card printed. Assuming that only 10 lac children will be full 

paying subscribers out of 15 lac children population, Average Earning per District  = Rs 110 x 10 

Lac Children = Rs 11.00 Crores

And this will always keep on growing as Children are born every day!

6). Agency has to bear air travel cost of 1-person to Mumbai. 

We provide:

i)   UID Panel Login via APNA CSC GOVT WEBSITE (http://apna.csc.gov.in/) 

ii)  Zebra Card Printer (UID Approved & Registered)

iii) One Android Tablet Device loaded with Original UID Software for Infant & Child  

      Enrollment. 

iv) One Portable Thumb Print Machine

7) Only one Vendor per District.

Note: We have one reference center in Hyderabad that is already dialing on two of our processes with 52 agents currently. They are getting regular payments from last 5 months from US Clients. You can visit them to check for yourself the authenticity of the projects we offer.

 If you would need any more clarification, I would be glad to help you with the same. 

Regards,

Kevin Carter

Mobile#:8220573165